We all know – and appreciate – that dive retailing is a rewarding but challenging endeavor. We also know that it is done, overall, very well. But, like with any complex activity, it also faces challenges, and there are times when problems arise, or could. In this regard, one of the most valuable tools retailers can have is a clear set of policies and procedures that staff members have been well-trained in, and which are spelled out in an always-available document that they can access. Not only does this approach make things run more smoothly, day-in and day-out, but such clear guidelines can also be used in new-staff training and can improve, and make more consistent, the overall customer experience in the store. They can also help reduce staff errors and avoid potentially costly – or safety-related – problems… Click here to read the full article!
Store Policies and Staff Training – Is Everyone on the Same Page? – Al Hornsby
